Privacy Policy

CraftHaus Home Remodeling (“we,” “our,” or “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website — https://www.crafthausremodeling.com/ — or contact us regarding our remodeling services. 

By using our website, you agree to the practices described here.

1. Information We Collect

We collect information in the following ways:

A. Information You Provide Directly

This includes details you submit through:

Contact forms

Quote request forms

Phone calls, emails, or text messages

Consultations and project inquiries

Information may include:

Name

Email address

Phone number

Project address

Project details, photos, or notes

Budget, preferences, and design goals

B. Automatically Collected Information

When you visit our website, we may collect:

IP address

Browser type

Device information

Pages viewed

Time spent on each page

Basic analytics data

This helps us improve our website performance and security.

C. Cookies & Tracking Technologies

We may use cookies and similar tools to:

Improve user experience

Analyze website traffic

Remember preferences

Support basic marketing analytics

You can disable cookies in your browser at any time.

2. How We Use Your Information

We use the information we collect to:

Respond to inquiries and provide quotes

Schedule consultations and project meetings

Prepare estimates, proposals, and contracts

Improve our website and marketing

Send project updates, reminders, or follow-ups

Ensure customer service and communication

Maintain records for internal operations

We never sell your information to third parties.

3. How We Share Your Information

We only share your information when necessary to provide our services, including:

A. Trusted Trade Partners & Subcontractors

Information may be shared with:

Licensed electricians

Plumbers

Designers

Engineers

Other trade partners required for your project

They only receive information relevant to their scope of work.

B. Service Providers

We may use trusted third-party tools for:

Website analytics (e.g., Google Analytics)

Project management portals

Email delivery

Review collection platforms

Financing partners (only if you choose to apply)

These providers follow standard privacy and security practices.

C. Legal Requirements

We may disclose information when required to:

Comply with laws or regulations

Protect our rights, property, or safety

Respond to a legal request, subpoena, or investigation

4. How We Protect Your Information

We take reasonable technical and administrative measures to safeguard your data, including:

Secure servers

Encrypted communication where applicable

Limited access to customer information

Regular review of security processes

While no system is 100% secure, we take every reasonable step to protect your information.

5. Your Rights & Choices

You have the right to:

Request access to the information we hold about you

Request corrections or updates

Request deletion of your personal information (unless required for legal or contractual reasons)

Opt out of marketing or follow-up communications

Disable cookies through your browser

To make a request, contact us at crafthausremodeling@gmail.com.

6. Data Retention

We keep your information only as long as necessary to:

Provide services

Maintain project records

Comply with legal and tax requirements

Project documents and contracts may be retained longer for documentation and warranty purposes.

7. Children’s Privacy

Our services and website are not intended for children under 18.

We do not knowingly collect personal information from minors.

8. External Links

Our website may link to third-party sites (vendors, partners, social media). We are not responsible for their privacy practices. We encourage you to review their policies before interacting with those websites.

9. Updates to This Policy

We may update this Privacy Policy occasionally. When we do, the “Last updated” date will be revised. Continued use of our website means you accept any updated terms.

10. Contact Us

If you have questions about this Privacy Policy or would like to exercise your rights, please contact us:

We are committed to transparency, communication, and protecting your information responsibly.